Contact Us
Have a question, found a bug, or want to request a refund? We typically respond within 1–2 business days.
Frequently Asked Questions
How do I cancel my subscription?
Open your iPhone Settings → tap your name → Subscriptions → Maxify → Cancel Subscription. Cancellation takes effect at the end of your current billing period.
Can I get a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and request a refund there. We do not process refunds directly.
My scan isn't working — what do I do?
Make sure you have granted camera permission in your device Settings. Try in a well-lit area with your face clearly in frame. If the issue continues, email us.
How is my face photo used?
Your photo is sent to our AI provider to generate your scores, then discarded — we do not store it on our servers or your device. See our Privacy Policy for full details.
Is Maxify available in my country?
Maxify is available worldwide. Face scanning requires location access only to confirm regional legal availability — it is not available in Illinois due to local biometric privacy law.